“Excuse me, can I grab a sleeve for this?”
With compunction on his face, he said, “I’m sorry, I’m all out of sleeves,” before giving me an extra insulation-cup.
“Thanks."

As I walked away, his words replayed in my head. “I’m all out of sleeves.” I thought, “Is he really out of sleeves, or is this particular location of this major international coffee retailer out of sleeves? Even if he is the shift manager, I’m not totally sure that those are his sleeves.”
As I enjoyed my coffee, I reflected on the phenomenon of service professionals taking ownership of their product, and realized that this guy is not alone. There are others: waiters (“I’m sorry, I’m all out of the tilapia”), Foot Locker refs (“I’m sorry, I’m all out of the Air Max Court Executioner in a 12”), 7-11 cashiers (“I’m sorry, I’m all out of Fiesta Chicken Go-Go Taquitos”), and Banana Republic associates (“I’m sorry, I’m all out of the Charleston brown Relaxed Dawson Chino in 34x32”).
It seems to me that it would be smarter for these folks to pass the buck and say something like, “Yeah, our buyer Steve is constantly dropping the ball. I apologize for his negligence.”








One of my buddies, Jeremy Bauman (pictured below), had his Peace Corps service in Georgia interrupted because of the August South Ossetia war. His hometown of Gori was right in the middle of the conflict. From the balcony of his house, Jeremy could hear and see the bombing occurring less than 20 kilometers away. After his evacuation, Gori was heavily bombed and occupied by Russian and Ossetian forces.
GREF Assistant Director Jeremy Bauman at a Nov. 22 GREF fundraiser in Arlington, Va.



OH MY GOD!!! Have you tried this stuff!? It’s incredible!!! It’s… It’s… I tried it for the first time last week and it DEFINITELY WORKS!!! At first I just drank half a bottle to avoid the niacin flush, which turns my face all red, but then I started drinking it a bottle at a time and then I found out that you can buy it in bulk in packs of like… like… six or twelve… and sometimes I drink like three a day even though the package says to limit yourself to two… I JUST CAN’T HELP IT!!! I’ve been incredibly productive at work and just buzz around getting things done!!! I guess it’s all of the B vitamin that they pack into this guy… I mean it says that it only has as much caffeine as a “cup of the leading premium coffee.” I wonder what they mean by a “cup of the leading premium coffee…” Are they talking about Starbucks or stuff you make at home? Maybe Maxwell House? Possibly Folgers?! I don’t know!!! But since 5-Hour Energy can only give me as much caffeine as one cup of coffee, I usually supplement each shot with one or two Red Bulls so that I… I… I mean, IT’S INCREDIBLE!!! I feel great and I feel like I’m just burning calories sitting right here at my desk. My feet are tapping; I’m going through piece after piece of Orbitz gum; I’m writing this; I’m on the phone with AT&T settling a problem with my cell phone bill; I’ve got like 75 windows open on my computer!!! There’s this voice in my head that’s just screaming “GO! GO! GO!” And I am GOING!!! I mean… It’s… It’s… AAAAAAHHHH!!! AAAAHHHH!!! I can’t explain it!!! You have to try it!!! GO TRY IT!!! AAAAHHHHHHHHH!!!














-or-


I began thinking about emergencies that would prompt me to call Mario Lopez. Here’s what I’ve got: 
